We’ve completed Mom’s move to Neil’s and my house in North Carolina and she’s settled in wonderfully. She wanted to come see her old house before we closed so as I write we are in a hotel in Arvada. We’ve texted, but I want to write to thank you and your team for the gift of Mom and Dad’s ability to live in their home until the end (for Dad) and until the move to our house (for Mom). It was so important to Dad that he stay at home yet there was no way Mom could have cared for him and for herself without your team’s help. It’s quite a responsibility to take care of Dad / Mom plus run the house. Even with my being out of state I was confident that my loved ones were always loved and well cared for. We could not put a price on the peace of mind that brought me, and I want to thank you and our caregivers again for that. I still can’t believe our good fortune that Neil and I found you when we went looking for care. I appreciate so much that you, personally, kept me informed and talked me through many challenges and changing needs. I needed the advice and your vast experience provided a wealth of information. I so appreciate your attitude and action that any caregiver that wasn’t a fit could be changed. We tried not to be too picky. I suspect your policy may not be so firmly in place at other companies, and once again am so glad we found you. Your model of helping, lately, my Mom, live her life happily and to the fullest moment by moment is a model that I now consider my gold standard when finding help in North Carolina. Know that your company meets and exceeds our highest expectations. Once again, thank you from the bottom of my heart.
We understand that you have numerous clients, all with unique needs, yet you always made us feel that you could attend to our Mother immediately. We are truly impressed. You gave us, and Mom, the gift of remaining at home. We are, and will Our family is wishing you a wonderful future as you help other individuals and families through the most difficult of times. We hope there will always be an angel watching over you.”
Without you and the team you assembled, it would not have been possible. I was pleasantly surprised how affordable it was to get professional 24 hour a day personal care when compared to the nursing home. However, far more important was the outstanding quality of care she received. She also developed personal bonds with her caregivers that made her feel loved in her final days. I heartedly endorse and would be willing to recommend your services to any who find themselves facing this difficult stage of life.”
Toni and the care providers have been extremely patient with my demanding and sometimes irritable mother, and been flexible in providing last minute and additional services when needed. As well they have suggestions of additional care ideas to improve her health and well-being which they have shared with me. I strongly recommend Toni …”
The caregiver was well-qualified, dependable, and appropriately communicative. She was not only a caregiver, but also a companion to my husband. The Executive Director and Care Managers continued to take an active and sincere interest in monitoring John’s progress as his needs changed and assist with options along the way. I would highly recommend ‘DignityFirst Health at Home’ for anyone’s caregiving needs.”
Your staff spent extra time making sure the caregivers were oriented to dad’s needs and they seemed well supported and supervised by your care managers. We have had wonderful, attentive caregivers that have really connected with my father. I would gladly recommend your services to anyone wanting in-home caregiving. As a registered nurse, I know quality care when I see it! A huge burden came off my shoulders when you came in to help us with dad. My heartfelt thanks to all of you!”
You have been exceptional in terms of availability, competence, and effectiveness in providing care to my parents and peace of mind for me. Having treated geriatric patients for over 20 years in my practice, I am thoroughly impressed with your knowledge and expertise in providing services to this population and the compassion and responsiveness of your staff. Thanks again for everything!”
We have been very impressed with the care he has received and have absolute trust in the decisions of the professionals managing his care … Our uncle is healing well and consistently progressing. We feel that ‘DignityFirst Health at Home’ has enriched his life and has been an ideal match for him.”
Toni provided support and wise counsel, for which I am grateful beyond words! I cannot fathom how I would have survived the crisis without her knowledge of not only my pending needs, but my father’s. It was her hospital recommendation which resulted in my father receiving a corrected diagnosis and the resulting correct medications. This action saved his life, literally. Toni and her staff are not just service providers … they are truly caring people. This emanates from the top down, from Toni’s leadership. Toni set the standard for all caregivers. She went way beyond my expectations. She was available in the utmost sense of the word, putting in many, many hours, even giving my family and I a piece of her heart. In a very real way, she feels like an extended part of my family. Please call Toni with your home care needs. She will do her BEST to help you find what services, or combination of services, are right for your family member … and you!”
Mom isn’t always easy to deal with, but the caregivers always knew how to help her and make her comfortable. Thank you for being there in so many ways for us. You have all made something that is difficult for our family much easier to manage. I wish you all the biggest success at ‘DignityFirst Health at Home’. You are the best!”
If my mother didn’t feel a connection with the caregiver, Toni introduced another. Toni had so much patience with my mother which led to the two outstanding caregivers that have been helping my mother ever since. They are very competent, proactive, compassionate and caring individuals. We feel very blessed that Toni has put these ladies into our mother’s life. Toni and the staff at DignityFirst are very flexible, as soon as my mother felt like she no longer needed 24/7 care, Toni worked with my mother and her caregivers on a revised time schedule. My siblings and I would highly recommend DignityFirst to anyone needing in-home care.”
LivHOME also provided care for my father during this time and after my Mom’s passing. I can’t imagine how my family could have made it through without their understanding, patience and devotion. Thank you all from our entire family for all your time, efforts and loving support during our time of crisis.”
DignityFirst gives the best value for the money that I have seen as far as caregiving agencies go and will never go anywhere else if I need a caregiver again.”
Consequently I have a lot invested in her happiness, health + well being and sense of normalcy. She matters very much in my life but also very much in the lives of so many people she has befriended and supported over the years. Her life is very important clearly. She has received and continues to receive dozens and dozens of letters and cards supporting her recovery. It is a very slow but positive journey. We made the realization that living at home was a real possibility only about a month and a half before her discharge date in June. No one guided me to think of this option, it happened because I thought and asked and learned about the choices. Thank God we chose this route because at first it seemed “aggressive” to do so, but now in hindsight it is a definite “no-brainer”; she is happy, healthy and is thriving — especially with the care giving company we hired, ‘DignityFirst Health at Home.’ Let me tell you why and how. ‘DignityFirst Health at Home’ is a company dedicated to creating an environment which enables people to get their life back. Not only is there “no place like home”, there is no place like ‘Dignity First Health at Home’; the team approach they use is unique and very effective: first, ‘DignityFirst Health at Home’ uses a holistic team of highly caring professionals, who each took the time to meet with mom and me (their nurse care manager, their social work care manager, as well as the agency owner and executive director), which was not only delightful, respectful and supportive but useful and practical. We got matched with a superb caregiver, who had not only been properly and thoroughly background-checked, but also was easy to work with mom, given the personality matching interview techniques that ‘DignityFirst Health at Home’ uses; a very solid method. Our caregiver attends to my mom on a second’s notice whenever needed. She is respectful of needed down time, and needed ‘up time’. She is a fabulous cook. She is a caring and engaged person, who encourages mom to do her rehab homework. She is a friend and a girlfriend to mom. She cares and listens. In the end, I would choose to be the caregiver mom needs if I could, but I can’t due to my job and my need to work. ‘DignityFirst Health at Home’ is the very next best thing to her having me by her side; the company shares my mom’s and my goals for improvement, their caregivers support the needed “fight” and give the needed love, …and make delicious meals (something which is up and beyond my area of expertise for sure!). ‘DignityFirst Health at Home’ is EXACTLY what we need, what we expect, and who we plan on partnering with for years to come. Life is not ever going to be the same for my mom. But there will be joy and there will be new found happiness. We are thrilled she is able to be at home with ‘DignityFirst Health at Home’.”
In late May, Marilyn was diagnosed with terminal cancer and she required round-the-clock home care in conjunction with Hospice visitations. Toni was able to schedule a cadre of wonderful people who took care of her on a 24 hour basis. Every time I spoke to my mom, or personally visited, she took the time to praise Toni’s staff and the manner in which they cared for her. Any issue that she had was immediately addressed through Toni’s office. In mid-December the refrigerator failed. Toni called me on the Saturday morning that this came to the attention of her staff and volunteered to purchase a replacement. After phone consultation and Internet searches, she and her husband personally responded to an appliance store and bought a new refrigerator for the home. A few weeks later, Toni’s husband hauled the old refrigerator away. This was one example of Toni’s personalized service that was exhibited during the time that she and her staff cared for my mother. In closing, I was very pleased with the services provided by Toni’s home health care business. I felt that my mother was receiving the best of care from her staff and Toni was always responsive to my requests and inquiries. I would not hesitate to recommend her to anyone who is considering home health care services for their family or friends.
